returns & exchanges

returns and exchanges
We would like you to be completely satisfied with your purchase. If you'd like to share any feedback with us, please contact us via email - info@atelierlout.com.

In order to facilitate the return or exchange, we'd like to ask you to respect our 30 day return policy from the day of the delivery of your purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We are happy to help you exchanging your purchase. It's possible to exchange your order for any product within our webshop. 

To return your product, you should mail your product to: 
Van der Valk Boumanweg 222
2352 JG Leiderdorp
The Netherlands

Please attach the return form to your package in order to process your return as quick as possible.

You will be responsible for paying for your own shipping costs for returning your item. We advise you to use a traceable shipping service or purchasing shipping insurance. 

Please note that personalized items can not be returned. Face masks can not be returned either.

refunds  
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

late or missing refunds
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@atelierlout.com.